FAQ
Questions
answered.
Everything about the Portrait, your plans, and how your health information is handled. Still unsure after reading? We are one message away.
Plans & billing
Core opens first: AI-generated health syntheses from the documents you upload. Join the waitlist and we will reach out the moment it opens. Protocol arrives in Phase 2 and will add an optional physician review, a vetted practitioner network, and direct team access. Protocol is not yet available.
In Phase 2, a physician licensed to practise in Quebec may review the coherence, traceability, and limits of your AI-generated Portrait. This will be an optional review, not a medical consultation.
Your Portrait is typically delivered within 24 hours of your synthesis request.
Surforme operates on an annual commitment. You may cancel anytime before your renewal date to prevent the next billing cycle. For any refund questions, contact us.
Portrait & sources
One structured picture of your health, synthesized from everything you upload, framed by your goals, and organized around three questions: what changed, what matters, and what to discuss next. It is a synthesis you can act on and share, not a diagnosis.
Any health document or export you have: bloodwork, sleep reports, DEXA and other scans, wearable exports, training logs, practitioner notes, and the PDFs you download from Carnet santé Québec. You can start with a single source. Surforme synthesizes from whatever you provide and gets sharper as you add more.
Any health document you have: bloodwork, sleep reports, DEXA scans, wearable exports, training logs. You can start with one document. Surforme synthesizes from whatever you provide and improves as you add more.
What it is
No. Surforme organizes and synthesizes your health information and surfaces patterns and gaps so you can have better conversations with qualified professionals. It does not diagnose, predict outcomes, interpret scans, or prescribe treatment, and it does not replace your physician or care team.
Ask a chatbot to read your labs and you get a one-time answer you cannot verify. Surforme is the verification layer around the AI: every claim in your Portrait cites the exact source it rests on, an independent quality gate checks each Portrait before delivery, and anything without support is labeled a hypothesis. Your record, your trends, and your Gap Map keep building over time, stored in Canada and designed around Québec's Law 25. A better AI model makes Surforme better. It does not replace the verification around it.
People who already invest seriously in their health: founders, executives, active parents, athletes, and performance-minded adults who are doing the work but want one clear picture instead of scattered results across practitioners and apps.
Neither. Surforme connects your existing data, training, and care into one trusted Portrait. It does not train you, and it does not run a clinical exam. It makes sense of what you already have.
Data & security
Your health data is stored at rest in Canada, on infrastructure based in Québec, behind strict access controls. Surforme is designed around Québec Law 25 and Canadian PIPEDA. Nothing is shared with a practitioner unless you share it yourself, and you can revoke a practitioner's connection at any time.
Storage stays in Canada. During synthesis, document text is transiently processed under a strict data-processing agreement. Any cross-border processing is disclosed, and happens only with your consent, in line with Law 25 transfer rules. It is never ongoing storage outside Canada.
Only you. Your Portrait stays private behind your account. When you want a practitioner in the loop, you hand them a practitioner-ready summary yourself. Connected practitioners send documents into your record through single-use, time-limited codes, never through open access to your file. Per-section sharing controls are coming.
Availability
Currently, Surforme is available to clients in Quebec only, and our data practices are aligned with Quebec's Law 25 privacy framework. Expansion is planned.
English and French, fully. Your Portrait, the platform, and support are all available in both languages from day one.
Still have questions? Contact us.